Job Description
Join our award-winning customer experience team at Nexus Solutions Inc.! We're hosting a exclusive hiring event in Chicago to fill multiple Customer Service Representative positions. As a key member of our support family, you'll deliver exceptional service to Fortune 500 clients while advancing your career in a dynamic, growth-oriented environment.
Our comprehensive benefits package includes health insurance, 401(k) matching, paid time off, and professional development opportunities. On-the-spot interviews available! Bring your resume and passion for helping others.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly KPIs for response time and satisfaction scores
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to master product knowledge
- Maintain detailed records in customer databases
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screening