Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional remote support from the comfort of your home in Charlotte, NC. Enjoy flexible scheduling while making a real impact on customer satisfaction. Full training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in customer management systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing product training to stay updated
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Reliable high-speed internet and quiet home office space
- Ability to work 20-30 hours/week (flexible scheduling)
- Proficiency with Microsoft Office and CRM software