Job Description
Join our dynamic team at Global Solutions Inc. for an exclusive hiring event dedicated to finding exceptional Customer Service Representatives in Chicago! We're seeking passionate individuals to deliver world-class support while growing their careers in a fast-paced environment. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement. Apply today to be part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements through customer feedback analysis
- Train on new products/services to maintain up-to-date knowledge
Qualifications
- Minimum 1 year customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk preferred)
- Exceptional communication skills with active listening abilities
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Available to work rotating weekends and holidays
- Typing speed of 40+ WPM with 95% accuracy