Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in one of Atlanta's fastest-growing industries! We're seeking motivated individuals with exceptional communication skills to deliver world-class support to our diverse client base. This full-time position offers competitive pay, comprehensive training, and immediate start for qualified candidates. Enjoy a supportive work environment with opportunities for growth into specialized roles.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive paid training program
- Health benefits and retirement plans
- Modern downtown Atlanta workspace
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to type 35+ WPM with high accuracy
- Excellent problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- US work authorization required