Job Description
Join our award-winning customer service team as an immediate hire Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support remotely from San Antonio. Enjoy flexible scheduling, comprehensive training, and career growth opportunities in a dynamic work-from-home environment. Be part of a company that values your voice and invests in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently in a home office setting
- Strong typing speed (40+ WPM) and multitasking ability
- Positive attitude and resilience under pressure