Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative! Enjoy the flexibility of remote work while delivering exceptional experiences for our valued clients. We're seeking empathetic professionals to resolve inquiries, build relationships, and represent our brand with excellence. Training provided, with opportunities for growth. Immediate openings available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience (remote preferred)
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with calm demeanor
- Reliable high-speed internet and quiet home workspace
- Availability for 20-25 hours/week including weekend shifts