Job Description
Join our award-winning customer service team in Chicago and deliver exceptional experiences to clients nationwide. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while contributing to our industry-leading satisfaction rates. We offer comprehensive training, career advancement opportunities, and a supportive team environment where your growth is prioritized. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and product issues using CRM systems (Salesforce)
- Document interactions and maintain detailed case histories in compliance protocols
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills (bilingual Spanish a plus)
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with conflict resolution expertise
- Ability to work flexible shifts including evenings/weekends
- US work authorization and clean background check