Job Description
Are you a people person with a knack for solving problems? Apex Support Solutions is looking for a Local Customer Service Representative to join our dynamic team in Chicago, IL. We are committed to providing exceptional support to our clients and are offering an Immediate Start for the right candidate.
In this role, you will serve as the face of our company, managing high-volume inquiries and ensuring our customers have a seamless experience. We value hard work, dedication, and clear communication.
Key Highlights:
- Weekly Pay: Get paid on time, every time.
- Immediate Start: Jump in and make an impact right away.
- Modern Work Environment: Enjoy a supportive team culture.
Responsibilities
- Respond to incoming customer calls, emails, and chats promptly and professionally.
- Resolve customer inquiries, complaints, and issues using company policies and product knowledge.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date records of customer interactions and transactions in the CRM system.
- Identify opportunities to upsell products or services while adhering to company guidelines.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills with a friendly, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced setting.
- Reliable internet connection and a quiet workspace for remote or hybrid options.