Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're urgently hiring compassionate professionals to deliver exceptional support to our community. No experience? No problem! Our comprehensive paid training program equips you with all skills needed to succeed. Enjoy competitive pay, benefits, and a supportive environment where your voice matters.
Why Choose Us?
- Immediate start dates available
- Paid 4-week training (40 hours/week)
- Health insurance + retirement benefits
- Clear career advancement path
- Hybrid work options post-training
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local clients
- Resolve inquiries, complaints, and billing issues with empathy
- Update CRM systems with accurate customer interaction data
- Collaborate with team to improve service quality metrics
- Participate in ongoing skill development sessions
- Support community outreach initiatives as assigned
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Valid Ohio driver's license (for occasional client visits)
- Pass background check & drug screening
- Reside within 30 miles of Cleveland
- Previous customer service experience preferred but not required