Job Description
Join our dynamic team at Columbus Tech Solutions during our exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Columbus. On-the-spot interviews available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to upsell products and services
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed