Job Description
Join our dynamic team at LocalConnect Solutions Inc. as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat interactions. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and career growth in a tech-forward environment. If you thrive in fast-paced digital communication and want to make a tangible impact, apply today!
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and service requests
- Maintain accurate documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Monitor chat queues with average response time under 90 seconds
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training on products and communication protocols
- Contribute to team performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection and quiet home office setup
- Availability for flexible shifts including evenings/weekends