Job Description
Join our dynamic team as a Local Customer Service Representative in Washington D.C. and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our local community while advancing their careers in customer service. This contract position offers competitive compensation, comprehensive training, and a supportive environment where your contributions are recognized daily. Perfect for those seeking financial flexibility and rapid onboarding without delays.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for local clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics including call quality and resolution targets
- Proactively identify process improvements to enhance customer experience
- Participate in ongoing training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in local/regional markets
- Strong problem-solving skills with ability to multitask in fast-paced settings
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work flexible shifts including evenings/weekends as needed
- Must pass background check and drug screening for immediate start