Job Description
Join ConnectCare Solutions as a Customer Service Representative and launch your career in one of Ohio's fastest-growing industries! We're seeking motivated individuals with no prior experience to provide exceptional support to our local clients. Enjoy comprehensive training, competitive benefits, and a supportive team environment. This is your opportunity to grow professionally while making a real impact in your community.
What We Offer:
- Full-time position with immediate start
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Adhere to company policies and regulatory requirements
- Identify and escalate complex customer issues
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Columbus office
- Ability to work flexible shifts including evenings/weekends
- Basic typing skills (30+ WPM preferred)