Job Description
Join Our Winning Team in Columbus!
Are you an excellent communicator looking for a career with growth potential? Apex Contact Solutions is seeking enthusiastic individuals to join our dynamic call center team. We pride ourselves on providing top-tier customer service and offer a comprehensive paid training program for all new hires. No prior experience is necessary—just bring your positive attitude and dedication to learn!
Why Choose Apex?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance and shift.
- Paid Training: Receive full training with no out-of-pocket costs.
- Benefits Package: Medical, dental, and vision insurance available after 60 days.
- Work-Life Balance: Flexible shift schedules including evening and weekend options.
- Career Path: Clear internal advancement opportunities for high performers.
Your Role
As a Customer Service Representative, you will be the voice of our brand, ensuring our clients receive the support they need. You will handle inquiries, resolve issues, and build lasting relationships with our customer base.
Responsibilities
- Manage a high volume of inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer complaints and inquiries efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and account information into the CRM system.
- Assist customers with product information, pricing, and service activation.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Meet and exceed daily and weekly performance metrics (KPIs) regarding call volume and quality.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Must be willing to complete the paid training program successfully.