Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking passionate individuals to deliver exceptional experiences for our clients. This entry-level position offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to start in customer service.
Hiring Event Details:
Date: October 15, 2023
Time: 10 AM - 4 PM
Location: Virginia Beach Convention Center
Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer satisfaction
- Participate in ongoing training programs
- Maintain knowledge of product updates and policies
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends