Job Description
Join Express Staff Solutions and enjoy the freedom of daily pay while making a difference! We're seeking passionate Customer Service Representatives to support our growing client base in Albuquerque. This contract position offers flexible scheduling with payouts processed daily through our secure platform. Perfect for students, gig workers, or those seeking immediate income without waiting for weekly or bi-weekly paychecks.
Our team thrives on creating positive customer experiences, and we provide comprehensive training to ensure your success. With competitive pay, performance bonuses, and opportunities for advancement, this is your chance to build a rewarding career in customer service with the flexibility you need.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues efficiently using CRM systems
- Document interactions accurately in client databases and maintain detailed case notes
- Meet daily performance metrics including call quality, resolution times, and CSAT scores
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent communication abilities with clear, articulate speaking voice
- Ability to work flexible shifts including evenings, weekends, and holidays
- Proven problem-solving skills with ability to de-escalate tense situations
- Reliable transportation to our downtown Albuquerque office