Job Description
Join Urban Support Solutions as a Customer Service Representative and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support to our clients in Boston. This temporary role offers competitive compensation with same-day pay options, making it ideal for those seeking immediate financial flexibility.
Our fast-paced environment values clear communication and problem-solving skills. You'll be the first point of contact for customers, resolving inquiries with professionalism while building lasting relationships. Enjoy the stability of a reputable company with the convenience of daily compensation.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve product/service inquiries and technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores
- Adhere to company protocols and quality standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficient with CRM software and MS Office
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Previous daily pay experience preferred
- Boston residency required (no remote work)