Job Description
Join our dynamic team as a Customer Service Representative in Charlotte, NC and enjoy the flexibility of daily pay! We're seeking energetic professionals to deliver exceptional support while earning daily wages. Perfect for those seeking immediate financial flexibility. Apply now to start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and service complaints
- Update customer accounts and maintain accurate records
- Collaborate with cross-functional teams to resolve escalated issues
- Meet daily performance metrics for quality and efficiency
- Proactively identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Previous experience with CRM software (e.g., Salesforce, Zendesk)