Job Description
Join Cleveland's fastest-growing customer service team and get paid daily! We're seeking energetic Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy flexible schedules, competitive pay, and immediate opportunities to grow your career in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Adhere to company protocols and compliance guidelines
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Cleveland office
- Flexible availability including weekends/holidays
- Background check required