Job Description
Join our dynamic customer support team and enjoy the flexibility of daily pay! At Apex Support Solutions, we're revolutionizing the way Denver residents access work opportunities. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive customer loyalty. Our competitive hourly rates and same-day payment system ensure you're rewarded immediately for your hard work.
Why choose us? We offer:
- Guaranteed daily pay via direct deposit
- Flexible scheduling with weekend options
- Comprehensive paid training
- Performance-based bonuses
- Modern remote work capabilities
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical support issues with empathy and efficiency
- Document all interactions using Salesforce CRM
- Meet/exceed 90% customer satisfaction score targets
- Collaborate with technical teams for complex escalations
- Participate in weekly performance improvement sessions
- Uphold strict data security protocols
Qualifications
- Minimum 1 year customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- US work authorization required
- Excellent conflict resolution skills
- Reliable high-speed internet connection