Job Description
Join Coastal Support Solutions and experience the freedom of daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Virginia Beach. No more waiting for biweekly paychecks – earn daily while making a real impact in your community. Our fast-paced environment values your communication skills and dedication to customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for call volume and resolution
- Process payments and transactions securely
- Conduct follow-ups to ensure customer satisfaction
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient with Windows OS and CRM software
- Excellent verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and multitasking abilities
- Basic typing speed of 35+ WPM
- Reliable transportation to our Virginia Beach office