Job Description
Join our award-winning customer service team in Sacramento and enjoy the flexibility of daily pay! We're seeking passionate individuals to represent local businesses and deliver exceptional support. This role offers immediate start, competitive compensation, and opportunities for career growth in North Carolina's thriving service sector.
Why Choose Us?
- Daily pay option through our secure platform
- Comprehensive training and ongoing support
- Health, dental, and vision benefits available
- Flexible scheduling options
- Clear advancement path to team lead positions
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Upsell products/services to enhance customer experience
- Collaborate with team to improve service protocols
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends
- Basic math skills for transaction processing
- Positive attitude and problem-solving mindset