Job Description
Join our award-winning customer service team and experience the future of payroll! We're seeking passionate Customer Service Representatives in Denver to deliver exceptional support with our revolutionary daily pay option. No more waiting for bi-weekly checks – access your earnings daily through our secure app while building a rewarding career in one of Colorado's most vibrant cities.
At Apex Solutions Group, we invest in your growth with comprehensive training, flexible scheduling, and a supportive team environment. Our Denver hub offers modern amenities and easy public transit access, making your commute effortless. Plus, enjoy competitive benefits including health insurance, 401(k) matching, and quarterly performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize CRM software to document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex service issues
- Meet/exceed daily performance metrics for quality and efficiency
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Support team goals during peak demand periods
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Available for occasional weekend/evening shifts
- Typing speed of 40+ WPM