Job Description
Join our award-winning team as a Customer Service Representative in Columbus, Ohio! We're hiring motivated individuals for immediate roles with daily pay and comprehensive paid training. No experience necessary – we'll equip you with the skills to thrive in a dynamic customer service environment. Enjoy competitive hourly rates, flexible scheduling, and opportunities for career growth. Work in our modern downtown office with full benefits package including health insurance and 401K matching.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including CSAT scores and resolution times
- Continuously update product knowledge through ongoing training modules
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and adaptability
- Reliable transportation to downtown Columbus office
- Pass background check and drug screening
- Proficient in basic computer applications
- Previous customer service experience preferred but not required