Job Description
Join Express Pay Solutions and transform your career with our industry-leading daily pay program! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy immediate start, flexible scheduling, and get paid daily through our innovative payment system. If you thrive in fast-paced environments and want financial flexibility, this is your opportunity to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or BPO environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team settings
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure