Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative with daily pay options! We're seeking empathetic professionals to deliver exceptional support to clients across Jacksonville, FL and Georgia. Enjoy the flexibility of working from home while making a tangible impact through meaningful customer interactions.
What We Offer:
• Daily pay option (get paid within 24 hours)
• Comprehensive training and career growth
• Full benefits package (medical, dental, vision)
• Equipment provided (headset, ergonomic chair)
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update customer accounts accurately
- Document interactions in CRM system with precision
- Collaborate with support teams to resolve complex issues
- Meet/exceed monthly performance metrics (handle time, quality)
- Identify opportunities for process improvements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficient in Windows OS and typing (40+ WPM)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience in high-volume environments
- Background check and drug screen required