Job Description
Join our award-winning team as a Customer Service Representative in Minneapolis and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support while enjoying immediate compensation for every shift. Our modern downtown office offers flexible scheduling and career advancement opportunities. Apply today to transform your work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex escalations
- Meet daily performance metrics including handle time and first-contact resolution
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in B2B or B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear phone etiquette
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings and weekends
- Strong problem-solving abilities and conflict resolution expertise