Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Albuquerque! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and fully paid training to launch your career. Our modern call center offers a collaborative environment with opportunities for growth and advancement. If you thrive in fast-paced settings and value work-life balance, this role is perfect for you.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to escalate complex cases
- Maintain performance metrics including call quality and resolution times
- Adhere to compliance protocols and data security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software
- Flexible availability for evening/night shifts (10 PM - 6 AM)
- Problem-solving mindset and patience under pressure
- Background check and drug screen required