Job Description
Join our award-winning customer service team and kickstart your career in Oklahoma City! ConnectCare Solutions is seeking passionate individuals for our remote entry-level Customer Service Representative position. Enjoy the flexibility of working from home while delivering exceptional support to valued clients across Oklahoma and Texas. We provide comprehensive training, career growth opportunities, and a supportive virtual environment. No experience necessary – we’ll equip you with all the tools to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote setting
- Customer-focused mindset with problem-solving aptitude
- Available for flexible hours including evenings/weekends