Job Description
Join our award-winning team in Oakland, CA as a Customer Service Representative with DAILY PAY! We’re hosting a hiring event for motivated individuals seeking immediate compensation and career growth. Enjoy flexible scheduling, comprehensive benefits, and a supportive environment where your contributions are valued. No weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payments while maintaining 100% accuracy
- Document interactions in CRM systems and escalate complex issues to supervisors
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate’s degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and problem-solving abilities
- Ability to type 40+ WPM with 98% accuracy
- Strong attention to detail and multi-tasking capabilities
- Flexible availability for weekday shifts (8 AM - 6 PM)