Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectCare Solutions is seeking motivated Full-Time Call Center Agents in Mesa, AZ. No experience required—we provide all training to help you succeed in a dynamic, supportive environment. Enjoy competitive pay, career advancement opportunities, and a benefits package including health insurance and retirement plans. Join our team of dedicated professionals making a difference in healthcare customer support.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to HIPAA compliance standards for healthcare clients
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Reliable internet connection for remote work options
- Passion for helping others and problem-solving
- Must clear background check and drug screening