Job Description
Join our award-winning team at Nexus Solutions Inc. as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our clients across Illinois and North Carolina. This full-time role offers immediate start, competitive compensation, and growth opportunities in a dynamic environment.
As a key member of our support team, you'll become the voice of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive training, flexible scheduling options, and a collaborative culture that values your professional development. Ready to make an impact? Apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve complex issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve product/service challenges
- Proactively identify opportunities for process improvements
- Meet/exceed monthly KPIs for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving aptitude with analytical mindset