Job Description
Join our dynamic team as a Customer Service Representative and experience the freedom of daily pay! We're hosting a hiring event for motivated professionals to deliver exceptional support to our valued clients. This role offers immediate compensation flexibility and a pathway to full-time opportunities. Enjoy modern amenities, comprehensive training, and a supportive environment designed for your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics including call volume and quality
- Participate in continuous improvement initiatives
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh facility
- Availability for flexible shifts including weekends