Job Description
Join Austin Premier Solutions as a Customer Service Representative and experience the freedom of daily pay! We're hiring motivated professionals for our Austin team with comprehensive paid training. Enjoy competitive hourly rates, flexible scheduling, and the opportunity to grow your career in a supportive environment. Our commitment to employee well-being includes same-day pay options through our partnership with DailyPay. Apply today to start your journey with a company that values your contributions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance customer experiences
- Meet/exceed performance metrics including quality and productivity goals
- Identify upsell opportunities for relevant products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a service-first mindset