Job Description
Join our award-winning customer experience team as a remote Customer Service Representative! We're seeking passionate professionals to deliver exceptional support from home while enjoying competitive benefits and career growth opportunities. As a key member of our Long Beach-based team, you'll become an expert in our innovative platform while making a tangible impact on customer satisfaction.
Why You'll Love Working With Us:
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision coverage
- Flexible schedule options including 4-day work weeks
- Annual wellness stipend and professional development fund
- Virtual team-building events and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rating
- Resolve complex billing, technical, and account issues using CRM systems
- Document interactions and update customer profiles in Salesforce with 99% accuracy
- Collaborate with technical teams to resolve escalated issues within SLA timelines
- Proactively identify upsell opportunities based on customer needs
- Maintain 40+ calls/chat volume daily while exceeding quality metrics
- Participate in monthly training to master product updates and service techniques
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or equivalent)
- Exceptional written and verbal communication skills
- Type 45+ WPM with strong attention to detail
- Ability to work independently in remote setting with minimal supervision
- High-speed internet connection (minimum 50 Mbps) and quiet workspace
- Experience with ticketing systems and multi-channel support
- Availability to work flexible shifts including weekends/occasional holidays