Job Description
Join our award-winning team as a Customer Service Representative with immediate daily pay options! We're hiring for multiple locations across Nashville, TN and Illinois, offering competitive hourly wages and same-day payment for your hard work. Enjoy comprehensive training, flexible scheduling, and a supportive culture focused on your success. Perfect for career-driven professionals seeking financial flexibility and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed