Job Description
Join our elite customer service team as a Night Shift Representative in vibrant Atlanta! We're seeking dedicated professionals to deliver exceptional support during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available – apply today to launch your career with a leader in client experience excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, independent night shift setting
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities with analytical mindset
- Flexibility to work weekends and holidays as needed