Job Description
Join Our Team: Customer Service Rep with Daily Pay!
Apex Solutions Group is seeking energetic Customer Service Representatives in Louisville, KY! Enjoy the flexibility of daily pay and comprehensive paid training to kickstart your career. We offer a supportive environment with growth opportunities and competitive benefits.
As a CSR, you'll be the first point of contact for our valued customers, resolving inquiries with empathy and professionalism. If you're a people person with a passion for problem-solving, this role is perfect for you!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats
- Resolve product/service inquiries using CRM tools
- Document interactions and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Identify upsell opportunities for existing products
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work in a fast-paced environment
- Positive attitude with patience and empathy
- Must pass background check and drug screening
- Reliable transportation required