Job Description
Join our dynamic team at DailyPay Solutions as a Customer Service Representative and experience the freedom of daily pay! We're hosting an exclusive hiring event for motivated individuals in Richmond, VA, who thrive in fast-paced environments. Enjoy competitive hourly rates, comprehensive benefits, and the opportunity to make a real impact on customer satisfaction. Our modern workplace fosters growth and innovation, with flexible scheduling options to support your work-life balance. Don't miss this chance to transform your career with industry-leading daily pay solutions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to troubleshoot complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training programs to enhance product knowledge
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Exceptional communication and active listening skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends for peak coverage
- Positive attitude with commitment to customer-centric approach