Job Description
Join our award-winning customer service team in Oakland and get paid daily! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of same-day compensation. This full-time position offers competitive benefits, career growth opportunities, and a vibrant work environment in the heart of the Bay Area. Daily pay option available through our partnership with Payactiv. Apply today and start earning tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce
- Document interactions accurately in CRM system for compliance
- Collaborate with billing and technical teams for complex issue resolution
- Meet/exceed performance metrics: 25+ calls/day, <10% AHT
- Participate in weekly training sessions on product updates
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce experience a plus)
- Clear communication skills with multi-lingual abilities valued
- Ability to type 45+ WPM with 98% accuracy
- Flexible schedule availability including weekends
- Pass background check and drug screening
- Valid CA driver's license for occasional off-site events