Job Description
Join our dynamic team as a Customer Service Representative in Seattle and enjoy the flexibility of daily pay! We're seeking motivated individuals to deliver exceptional support to our clients. This contract position offers immediate start and the opportunity to work with cutting-edge technology while making a real impact. Competitive hourly rates, comprehensive training, and a supportive environment await you in the heart of Seattle.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for call handling and resolution
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software and MS Office
- Positive attitude and resilience under pressure