Job Description
Join Our Award-Winning Team in Tampa & NC!
Ready for a customer service role that respects your time? We're hiring Customer Service Representatives for immediate openings in Tampa, FL and North Carolina with DAILY PAY options! No more waiting for bi-weekly checks – get paid daily for your hard work.
As a CSR, you'll be the first point of contact for our valued clients, delivering exceptional support experiences. Our comprehensive training and supportive environment ensure your success. On-the-spot interviews available at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Proactively identify opportunities to enhance customer experience
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM) and multitasking ability
- Positive attitude and resilience under pressure