Job Description
Join our award-winning remote team as an Entry-Level Customer Service Representative! We're seeking motivated individuals in San Diego, CA and Ohio to deliver exceptional support experiences from home. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues and escalate complex cases to specialists
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product and skills training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working independently in a remote setting
- Basic proficiency with Windows OS and web applications
- Reliable high-speed internet connection
- Positive attitude and willingness to learn new technologies
- Must be legally authorized to work in the US