Job Description
Join PhillyConnect Solutions and kickstart your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to join our dynamic team in Philadelphia, PA. No prior experience required – we'll equip you with all the skills needed to excel. Enjoy competitive pay, benefits, and a supportive work environment. Apply today and transform your future!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
- Stay updated on product knowledge and service updates
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written & verbal)
- Ability to navigate multiple software systems
- Problem-solving aptitude and patience
- Reliable internet connection for remote training options
- Basic computer proficiency (MS Office Suite)
- Positive attitude and willingness to learn