Job Description
Join ConnectCare Solutions and transform your career with our industry-leading customer service opportunities! We're seeking passionate Customer Service Representatives for immediate daily-pay positions in Oakland, CA. Perfect for those seeking financial flexibility, our contract roles offer same-day pay for work completed. Enjoy a supportive team environment, comprehensive training, and the chance to make a real impact. Apply now and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Basic proficiency with CRM software and Microsoft Office
- Strong attention to detail and organizational abilities
- Positive attitude with a customer-first mindset