Job Description
Join our dynamic team as an immediate-hire Customer Service Representative in Detroit, MI! We're offering paid training and a competitive hourly wage to passionate individuals ready to deliver exceptional customer experiences. No prior experience required – we provide comprehensive onboarding to equip you with the tools for success. This is your opportunity to launch a rewarding career in customer service with a supportive, growth-oriented company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team members to address complex escalations
- Meet performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Detail-oriented with excellent organizational skills
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and customer-first mindset
- Must pass background check and drug screening