Job Description
Join our award-winning team at Oakland Community Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional support to our diverse Oakland community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience and service quality
- Participate in ongoing training to master product knowledge and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM systems (Salesforce experience highly valued)
- Exceptional communication skills and cultural competency
- Ability to multitask and prioritize in a high-volume setting
- Strong problem-solving skills with attention to detail
- Reliable transportation for in-person shifts at our Oakland headquarters