Job Description
Join Urban Support Solutions as a Customer Service Representative and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support to our San Francisco-based clients. This full-time role offers immediate start, competitive hourly rates, and a supportive team environment focused on your growth. Help us redefine customer service excellence while enjoying financial flexibility with daily payouts. No weekends required!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in our proprietary systems
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for call handling and resolution rates
- Identify opportunities to enhance customer experience workflows
- Participate in ongoing training for product/service updates
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Excellent communication skills with clear, professional phone presence
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent; college degree preferred
- Must be authorized to work in the US with flexible daytime availability