Job Description
Join our award-winning call center in Boston and enjoy the stability of daily pay! We're seeking motivated Customer Service Representatives to deliver exceptional support to our clients. With paid training included, you'll gain valuable skills while building a rewarding career. Our competitive compensation package includes health benefits, performance bonuses, and opportunities for advancement. Work in a supportive environment with modern facilities and a team-focused culture. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM software and company knowledge base
- Meet/exceed daily performance metrics including call volume and quality
- Document interactions accurately in customer records
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Typing speed of 35+ WPM with high accuracy
- Flexibility to work rotating shifts including weekends
- Positive attitude and solution-oriented mindset