Job Description
Join our award-winning customer service team in Denver and enjoy the freedom of daily pay! ConnectCare Solutions is seeking empathetic and motivated individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with speed and professionalism while building lasting customer relationships. We offer a dynamic environment, comprehensive training, and the unique benefit of same-day pay through our partnership with DailyPay. Your contributions directly impact our mission to make healthcare accessible and human.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% accuracy
- Resolve billing and technical support issues using CRM tools (Salesforce)
- Document interactions and update customer profiles in real-time
- Collaborate with technical teams to escalate complex issues
- Maintain performance metrics: 25+ calls/day, 90% CSAT
- Participate in weekly training on product updates and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in healthcare/tech
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong typing skills (45+ WPM) and multitasking ability
- Spanish bilingual certification (highly desirable)
- Flexible availability including weekends and holidays
- Background check and drug screen required